Shipping and Return Policy
Handling Time: Orders placed before 2 pm CDT on stocked items are shipped the same business day. Any orders placed after 2 pm CDT will ship the next business day. If for any reason one of our items is out of stock, we will contact you as soon as possible by email. We ship year-round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day.
Shipping Cost/Method: We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico, or other U.S. Territories shipping prices can vary.
Shipping & Delivery Time: All orders are shipped via FedEx ground from Elk Grove, Illinois. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however, we can provide you an approximate guideline for shipping with FedEx Ground:
Tracking your Package: Tracking is provided directly from FedEx. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the FedEx website, utilizing the provided tracking number.
Shipping - Lost/ Damage Package: If your order is lost, stolen, or damaged, please contact our customer service department by phone (847-378-8843) or email ([email protected]) within 48 hours of delivery. If the item was lost, stolen, or miss-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, we will ship out a replacement to the address on file. We do not provide refunds for lost items.
Holiday Shipping: Most orders for the contiguous U.S. are received within 7 business days or less. However, with the holiday season, some delays may occur due to the high volume of orders, weather conditions, etc. We apologize in advance if your order falls in this category, and Croc Liner ships orders on time, however, transportation is what causes delays.
Return Policy
You may return your item for a refund or exchange within 30 days of the delivery date. In order to return the product, you must have purchased it from Croc Liner Auto Parts LLC. Purchaser is responsible for all shipping charges for return and exchanges not attributed to warranted defects or miss-shipment. Before returning the product, you must contact us so we may provide you with a return authorization number (RA#). If you return your item without the RA#, your refund or exchange will NOT be guaranteed to be processed. We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the RA#. Returns without the RA# or items that are returned damaged because of improper/careless shipping or packing will be charged. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the product or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
Contact Information:
Croc Liners & Auto Parts LLC
880 Greenleaf Ave, Elk Grove Village, IL 60007
(847) 378 8843
[email protected]